Below you will find the Terms of Service.

The Terms of Service and payment information are found below.  If you have any questions please give us a call or email us.

Payment Options

1) Direct payment through our office by: Visa, MasterCard, American Express, DiscoverCard, check, bank wire (T/T, SWIFT) or Western Union

2) PayPal.com payment by: Visa, MasterCard, American Express, DiscoverCard, eCHECK and PayPal Credit

3) Low cost financing: (see below)

4) International payments by: bank wire (T/T, SWIFT) or Western Union

Low Cost Financing (Financing is available for customers in the United States.)

Centra Funding, LLC specializes in financing Aqua-Cycles for water sports businesses. Their online application is quick, easy to complete, secure, and will be completed within 4-6 hours and you are under no obligation to use this financial option when approved, but at least you will have the option pre-approved and available. Our dedicated Centra Funding agent, Drew Kabo, will confidentially assist with your application and advise you on the best payment options for your specific situation. CLICK HERE to get started today with the quick, no-obligation finance application so you can order your Aqua-Cycles tomorrow.

Discounts

Your discount is based upon the quantity you buy. You receive our lowest discount price with every quote. If you resell our products, these are still our prices to you. We use the same discount structure for everyone rather than separate discounts for end users, dealers, distributors and importers.

Payment Terms

Payment due at the time your order is placed or through our low cost financing option (see above Low Cost Financing). As soon as payment is confirmed, we schedule your order for shipment.

Exceptions and Special Circumstances

We understand special situations require special payment arrangements, such as an initial deposit and final payment before shipping. We will do our best to accommodate your situation.

Proforma Invoice

A Proforma invoice is available, such as for your lender, leasing agent or accounting department prior to placing your order. We honor proforma invoice pricing of products for 30 days and freight quotes for 7 days.

SHIPPING

Sending freight from point A to point B can be a complex process with lots of variables. Negotiating the best shipping price can be even more difficult. We are glad to earn your business by doing that for you, if desired. With over 30 years of shipping experience, the volume of freight we ship, and our frequently renegotiated contracts, our freight pricing is the best in the industry.

Shipping Cost

Each order is unique, based upon the freight carrier, route, destination and quantities. Give us your complete delivery address or international seaport and the quantities desired.  We will get back to you with the best quote for your order.

Domestic Destinations (United States, Canada and Mexico)

Truck freight is for most domestic destinations. We can ship your order in 1 to 3 days. You will receive tracking information and other documents once your order has left our plant.There are no additional shipping charges when SparePaks when shipped with Aqua-Cycles™ at the time of purchase.

International Destinations

Sailing vessels and air freight used for international destinations. We can ship your order in 1 to 3 days. You will receive tracking information and other documents once your order has left our plant. There are no additional shipping charges when SparePaks when shipped with Aqua-Cycles™ at the time of purchase.  For international shipping terms and conditions, see INCOTERMS: CIF

Sailing Vessels

We can load up to 8 Aqua-Cycles and SparePaks into a 20ft standard shipping container, up to 16 Aqua-Cycles and SparePaks into a 40ft high cube shipping container and up to 22 Aqua-Cycles and SparePaks into a 45ft high cube shipping container. (High cube shipping containers are not available to all port destinations, in which case we must use slightly smaller standard containers.) Large orders load in a combination of containers.

Air freight

This is the best option when you want your Aqua-Cycles and SparePaks right away, but expect the air freight shipping cost to be at least $2,500 per Aqua-Cycle™.

Us or You On Shipping

Most customers want us to handle the details of trucking and international shipping, but if you would rather do it yourself, simply put us in touch with your pre-arranged United States truck line, freight forwarder or consolidator. You negotiate the shipping cost and initial details with them, such as FOB Brownwood TX, and we will follow up with them to coordinate the pickup date and location details.

Spare Parts

Spare parts are readily available from our warehouse and ship worldwide within 24 hours. Order SparePaks and other spare parts when you order your Aqua-Cycles™ as you will need them eventually. We package them with your Aqua-Cycles™ and they ship for no additional shipping cost.

Domestic Shipping

United States, Canada, and Mexico

Truck Shipment Dimensions: One Aqua-Cycle™ has a shipping weight of 327 lbs. (plus frame pallet weight) and is 200 cubic feet. Each Aqua-Cycle™ is shipped partially assembled meaning that we assemble the drivetrain (pedal crank to the rear axle). You attach the wheels, seat and front fork by following our assembly instructions.

Truck Packaging

Each Aqua-Cycle™ ships as three units.

– The three wheels on one pallet (167# / 48”x48”x62” = 82.7ft³ / Class 250 / NMFC 156600-3)

– The seat and parts in a box (60# / 26”x26”x49” = 19.2ft³ / Class 250 / NMFC 190970)

– Up to 4 frames on one pallet (???# / 74″x72″x???” = ???ft³ / Class 250 / NMFC 172670-3)  Weight is calculated at 160# per frame plus 100# for the one pallet. Height is calculated at 42″ for pallet with one frame plus 14″ additional height for each additional frame.  Up to 4 frames load onto one pallet.

For example: 4 Aqua-Cycles™ ship as:

4 pallets of 3 wheels each (total: 668# / 330.8ft³)

4 boxes of 1 seat and parts (total: 240# / 76.8ft³)

1 pallet of 4 frames (total: 560# / 218.8ft³)

Total shipment of 9 units / 1,468# weight / 626.4ft³

Truck Lines

Truck lines are typically used for shipments within the United States, Canada and some locations in Mexico. We will locate a truck line for your shipment that delivers to your area and has a reasonable rate. If you have a preferred carrier we would be glad to use them, but they must have pick-up capability in Brownwood, Texas 76801. Some of the truck lines which service Brownwood, Texas are Southeastern Freight Lines, AAA Cooper, Roadway, Yellow, Overnight, SAIA and Consolidated.

Shipping Charges

Truck shipments sent “Shipping Prepaid” means that you pay for the truck charges with your order. Special arrangements can be made for collect, on account and 3rd-party-billing shipments, but often the freight costs are higher than what we have already negotiated for prepaid.

Point of Origin

Aqua-Cycles™ ship from our plant in Brownwood, Texas 76801.

Tracking

Most truck lines can track your shipment as it moves from us to you. Call the local truck line office and ask them to trace your shipment. If you need a tracking or Bill of Lading number, contact us and we will get that for you.

Questions

Call us with any questions about shipping and freight lines.

Inspection

You are responsible to properly receive your freight shipment, including inspection of each item upon delivery for missing pieces or damage, and for noting anything out of the ordinary on the freight bill before signing for your delivery. If you sign for 6 pieces and only received 5, the truck line is under no obligation to find or reimburse you for the missing piece.  If you sign for a piece that has visible damage at the time of delivery, but do not note that damage on the freight bill, the truck line will claim the damage happened after you received it, so it is not their responsibility.

Damaged Freight

In the very rare instance of missing pieces or freight damage, you must file a claim with the freight company separately from noting the damage information on the freight bill. They will pay for replacement of the missing pieces and repair or replacement of damaged pieces. You received the shipment so it is up to you to file the claim with the truck line before the truck line will do anything. We were not there at the time of delivery and cannot file claims for you. You are the one receiving the shipment and you have the driver with you at the time of delivery who can make notes on the freight bill about your shipment at time of delivery and before you sign for it.

Ownership

Based upon Federal regulations concerning freight shipments, you legally take ownership and possession of your order at the time the truck line takes possession of it from us. We have delivered the shipment to them in good condition and they have signed for it.  They, not you or us, are responsible for the proper care and handling of your order until it is received and signed for by you or your representative.

Help or Questions

The above is not to relieve ourselves of responsibility for helping if there is a problem with the freight process. We are available to assist with a problem, but we can only assist you. Please call us immediately (right after the driver puts notes about the problem on the freight bill, signs it and gives you a copy) if there are pieces missing or damage. We work with you in getting the problem resolved as quickly as possible.

Read the terms of service for Aqua Cycles

Overseas Shipping

Shipments to International Seaports

Overseas Shipment Dimensions

One Aqua-Cycle™ has a shipping weight of 149 kg (327 lbs) and is 5.7 cubic meters (200 cu ft). Each is shipped partially assembled, meaning that we assemble the drivetrain (pedal crank to the rear axle) and you attach the wheels, seat and front fork upon delivery.

Overseas Packaging

Each Aqua-Cycle™ as shipped in three parts.

– One set of three wheels (75kg / 1.22m x 1.22m x 1.7m = 2.53m³)

– One box of seat, parts and SparePak (28kg / 0.7m x 0.7m x 1.25m = 0.62m³)

– Pallet of frames (xx-kg / 2.0m x 1.5m x xx-m = xx-m³) Weight of xx-kg calcuates at 45kg per frame plus 46kg per pallet. Height of xx-m calculates at 1.1m for pallet with one frame plus 0.4m additional height for each additional frame. Total of xx-m³ is all frames on one pallet.

Up to 4 frames load on one pallet for shipment by sea in a container. The total number of frames on one pallet for shipment by air varies per carrier.

For example: A shipment of 8 Aqua-Cycles™ by sea in a 20ft container:

8 sets of 3 wheels each (total: 600kg / 20.3m³)

8 boxes of 1 seat, parts and SparePak (total: 224kg / 5.0m³)

2 pallets of 4 frames each (total: 452kg / 4.6m³)

Shipment by sea in a 20ft container = 18 units / 1266kg weight / 33.7m³ total

FCL

Full Container Load shipments by sea:

– 22 or less Aqua-Cycles™ and SparePaks load into one 45ft “high cube” container (when loaded at our plant)

– 16 or less Aqua-Cycles™ and SparePaks load into one 40ft “high cube” container (when loaded at our plant)

– 15 or less Aqua-Cycles™ and SparePaks load into one 40ft standard container (when loaded at our plant)

– 8 or less Aqua-Cycles™ and SparePaks load into one 20ft standard container (when loaded at our plant)

To maximize the quantity of Aqua-Cycles per container, sometimes we find it necessary to separate wheels from complete sets.  There may be a few loose wheels in the container rather than all in sets.

We load your FCL order into a container at our plant for no additional charge. This helps minimize your cost, allows us to be sure your order is properly packed to protect the contents, and maximizes the number of units that can be loaded into the container. FCL is the most inexpensive method of shipping Aqua-Cycles™ overseas.

LCL

Less than Container Load shipments by sea: LCL is when a variety of products are loaded into the same container by a shipping line, freight forwarder, logistics company or consolidator. For quantities of 1 or 2 Aqua-Cycles, LCL may be cost effective.  For shipments of 3 or more Aqua-Cycles™, it is less inexpensive to ship FCL.

Air Freight

The air freight shipping costs can range from $2,000 to $5,000 per Aqua-Cycle™. We recommend shipping air freight only when you must receive your order quickly. Please do not ask for an air freight shipping quote unless you are prepared to pay a very high shipping rate.

Shipping Charges

These include the various transportation costs and other fees such as for documents, special handling, insurance, export security clearance, etc. Not included are destination customs / duty / taxes / DDC charges, which are the responsibility of the consignee(customer) to pay separately.

Typically customers want us to handle the details of international shipping, but if you would rather do it yourself, simply put us in touch with your United States freight forwarder or consolidator. We will coordinate the final details with them.

Shipping Terms

All Aqua-Cycle™ orders ship INCOTERMS: CIF unless other arrangements are made at the time of placing your order.

Shipping Quotations

We will be glad to request a shipping quote to the International seaport or airport nearest you. We must know approximately when you will be placing your order, the quantity of Aqua-Cycles™, and SparePaks, and the destination seaport or airport. Shipping quotes are estimations and subject to change at the time of order.

HS Code:

This is the Harmonized Commodity Description and Coding System Code. The HS Code for Aqua-Cycle Water Trikes is 9506.29.0080.

Point of Origin

Aqua-Cycles™ ship from Brownwood, Texas – USA (zip code 76801).

Questions

Call us with any questions about shipping container capacities, the loading process, if you would like us to use a specific shipping line or if you have a freight forwarder with whom we should work.

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